Billing is monthly and stopping is easy, so there is rarely much to argue about here. This page covers the handful of situations that do come up, roughly in the order they tend to arrive in.
REV 2026.08.24Billed you wrongly? We fix it. Charged for something never delivered? You get it back. Simply stopped using a line you bought? That month stays bought. Everything below is detail on those three sentences.
Subscriptions are charged as each monthly period opens. Cancelling stops the charge that would have come next. A period you already paid for plays out in full, and nobody prorates it into days.
Refunds return to the original card through Stripe and usually appear within a week, depending on the bank.
Nothing gets switched off the second a card is declined. Stripe retries, we make contact, and suspension only comes up after that conversation. Anything suspended over payment comes straight back once the account is settled.
Mail support@cyb3rs3cur1ty.com with the account address, the date of the charge, and what looks wrong about it. A person reads that, and a reply arrives inside two working days even where the answer itself takes longer to establish.
Please come to us before raising a dispute at your bank. Disputes freeze the subscription while they run and take weeks to settle, whereas a refund we agree on takes roughly two minutes. Sorting it out directly is better for everybody.
Heads up: card statements show FORTIFY 24X7 - Cyb3rs3cur1ty is a Fortify 24x7 brand, and your subscription is billed by Fortify 24x7.